Last updated: 3 November 2026
This policy explains what personal data Rose Garden Resort Marrakech collects when you visit rosegardenmarrakech.com, contact us or book a stay, why we use it, who we share it with and how you can exercise your rights. We process personal data in accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data and, for guests and visitors located in the European Union or the United Kingdom, the General Data Protection Regulation (GDPR / UK GDPR).
The data controller is [Company legal name], operating Rose Garden Resort Marrakech, registered with the Commercial Register of Marrakech under No. [RC number], ICE [ICE number], with its registered address at Ouaha Sidi Brahim, Route de Fès, 40000 Marrakech, Morocco.
The processing of personal data described in this policy has been declared to the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP) under No. [CNDP declaration number].
| Purpose | Data used | Legal basis |
|---|---|---|
| Manage your booking, payment and stay | Booking, payment and stay data | Performance of a contract |
| Answer your questions and quote requests | Enquiry data | Steps taken at your request before a contract |
| Register guests and keep accounting and tax records | Identity and invoicing data | Legal obligation |
| Send pre-arrival information and ask for feedback after your stay | Name, email, phone | Legitimate interest in providing a good service |
| Organise giveaways and event offers, send promotional messages | Event and competition data | Your consent, which you can withdraw at any time |
| Measure website audience and the performance of our advertising | Technical data, cookies | Your consent (cookie banner) |
| Protect our website and prevent fraud | Technical and payment data | Legitimate interest |
We never sell your personal data. We share it only with service providers who need it to perform their service, under contract:
Some of our providers (notably Stripe, Google and Meta) may process data outside Morocco and the European Union, including in the United States. These transfers are made with appropriate safeguards, such as the European Commission's standard contractual clauses or equivalent mechanisms, and in compliance with the requirements of Law 09-08.
Our website uses cookies that are strictly necessary for it to work (for example, to keep your booking session and process your payment). Analytics and marketing cookies, including Google Analytics, are only placed if you accept them in our cookie banner. If you refuse, Google may receive anonymous signals without cookies so that we can measure our audience in aggregate.
The full list of cookies and their duration is available in our Cookie Policy. You can change your choice at any time:
Under Law 09-08 you have the right to access, rectify and object to the processing of your personal data. If you are in the European Union or the United Kingdom, you also have the right to erasure, to restriction of processing, to data portability and to withdraw your consent at any time, without affecting processing carried out before the withdrawal.
To exercise these rights, contact us using the details in section 12. We may ask for proof of identity, and we will reply within one month.
If you believe your rights have not been respected, you may lodge a complaint with the CNDP in Morocco (www.cndp.ma) or, if you live in the EU or the UK, with the data protection authority of your country.
You can unsubscribe from our promotional messages at any time by replying "STOP" or by contacting us.
We take appropriate technical and organisational measures to protect your data: an encrypted connection (HTTPS) across the whole website, payments handled exclusively by Stripe, access to booking data limited to the staff who need it, and secured administrator accounts.
Online bookings must be made by an adult aged 18 or over. We do not knowingly collect data from children under 16 without the consent of a parent or guardian. Information about children travelling with their family is only used to organise the stay.
We may update this policy to reflect changes to our services or to the law. The date at the top of the page shows the latest version.
Rose Garden Resort Marrakech
Ouaha Sidi Brahim, Route de Fès, 40000 Marrakech, Morocco
Email: marrakechrosegarden@gmail.com
Phone / WhatsApp: +212 661 888 642
